Return Policy & Shipping Terms and Condition:
It is our mission to get you back on track.
Returns & Exchanges – We’ve Got You Covered!
We don’t often make mistakes, but when we do, we’re eager to make it right. 😊 If something isn’t quite right with your order, here’s how we can help!
We accept returns or exchanges on eligible items that are **unwashed, unused, and free of stains, odors, or debris**. (Health and safety first!) Please note that if a return doesn’t meet these standards, we won’t be able to accept, modify, or exchange it—gotta keep everything safe and clean for everyone!
Here’s the plan to get back on track:
– You have 14 days from the day you receive your order to start a return or exchange.
– Items must be in their original condition—no signs of use, correctly labeled, and in the original packaging.
– Returns with any material, stains, or substances on the ostomy belt won’t be accepted (sorry, no exceptions here!).
We’re here to help you find the perfect fit for your ostomy wear! If you need assistance, include as much detail as possible when submitting your request—we’ll make sure to guide you every step of the way.
Ready to get started? Just email us with the subject line ” Return” or “Exchange” depending on your need and we’ll get you sorted.
Please keep in mind there may be longer than expected response times around holiday’s but don’t worry we will get it corrected.
Mail your returns to:
Stealth Medical Inc.
1050 Queen Street, Suite 100
Honolulu, HI 96814
Making Returns Easy and Stress-Free!
Making Returns Easy and Stress-Free!
Got a return? No worries—we’re here to help! Just be sure to include your **name, sales order number, and contact info** in your return package so we can get things moving smoothly.
A few things to keep in mind:
– You’re responsible for return shipping and handling. 🚚
– Think we made an oops on your order? We recommend double watching the how to measure and how to put on your ostomy band videos to be sure. Sometimes that fixes the concern. If not drop us an email and send it back and we’ll get it sorted.
When your return reaches our office, it’ll be processed in the order we receive it.
🎉 However, custom-made orders may have a restock or remake fee of $50.00. If you’re swapping for a new style, any cost difference will be sorted out before we finalize things. Refunds will go back to your original payment method, minus shipping and any applicable restocking fees.
**Pro Tips for a Perfect Fit:**
– Check out our **‘How to Measure’ video** or reach out to Customer Service for advice before placing your order.
– Always try on your Stealth Band as soon as it arrives. If anything’s not right, let us know ASAP—we’re here to make it right!
